Shipping & Returns

SHIPPING INFORMATION

Orders can be shipped to anywhere in New Zealand by couriers service. Charges vary depending on weight and size. The charges are base on cubic weight or the dead weight, whichever is the greater.

The following details are sent by two to three working days delivery service:

To South Island

  • Small box weight up to 2.0 kg. or 0.012 cubic meter $8.00 (incl. GST)
  • Large Box weight 2 – 15.0 kg. or 0.09 cubic meter $12.00 (incl. GST)

To North Island

  • Small box weight up to 2.0 kg. or 0.012 cubic meter $8.00 (incl. GST)
  • Medium box weight 2 – 5 kg or 0.03 cubic meter $15.00 (incl. GST)
  • Large box weight 5 – 15 kg or 0.09 cubic meter $23.00 (incl. GST)
  • If over 15 kg, $5.00 for every extra 5kg, Maximum 25 kg *

Rural Areas
Normal Delivery service is to metropolitan areas only. For door to door delivery into rural areas there is a $5.00 surcharge.

Overnight & Saturday deliveries to all major metropolitan areas
Price on application

Insurance
Within New Zealand the above price carry automatic insurance up to the value of $1,500.00 (incl. GST)

International delivery
Price on application

Proof of Delivery
It is easy to keep track of your parcels with our engaged couriers on line 'track & trace' site. (Tracking no. will be provided when we dispatched your order.)

Shipping price to be advised with every order
Shipping charges will vary and must be confirmed by Mainland Fencing Equipment (Sport) Ltd. and paid in full with order.


Return and Exchange Policy

At Mainland Fencing Equipment (Sport) Ltd., we want you to be 100% satisfied with your purchase. We have a NO RESTOCKING FEE Policy on most items in our store*. You can shop with confidence, knowing that we stand behind our products. All returns and exchanges must be received within 14 days of the date of purchase, and the product must be returned in its original packaging, in “as new” and re-saleable condition. We regret that we cannot accept returns or exchanges on used products, special orders or customized merchandise. Undergarments are not returnable or exchangeable for any reason.

Returns
There is NO restocking fee* whether you return for credit or return for exchange. We want you to be completely satisfied. Be sure to keep your shipping receipt until credit is issued, as Mainland Fencing Equipment (Sport) Ltd. reserves the right to require proof of delivery of the return shipment prior to issuing any credit. We will process your refund within 7 days of receipt. Unfortunately we are unable to refund shipping costs on your return unless the error was ours

Exchanges
We understand that sometimes products need to be exchanged for a different size – Mainland Fencing Equipment (Sport) Ltd. will gladly exchange any new product for a different size or item. You will not be charged a restocking fee, but will be charged the cost of shipping for the replacement product being sent back to you. We recommend that you reorder your new size or product now, and then return your incorrect size to us for a credit. The benefit of this method is that your new order will ship immediately and you will receive your new product faster.
In all cases goods should be returned in their original condition and packaging with a copy of the receipt and covering note including a contact phone number to:

Mainland Fencing Equipment (Sport) Ltd.
30 Hillview Road,
Phillipstown,
Christchurch 8011
New Zealand
Tel / Fax : 64-3-3658281

Refund
We do not accept cash refund, or exchange for a different item initially purchased, if the customers have simply changed their mind about the purchase, this is not covered by the Consumer Guarantees Act. However we will provide a voucher/credit with an equivalent value, providing we receive your goods in ‘as new’, or ‘unused’ order. The voucher will be valid for 3 months, please redeem it within this time frame. Shipping fees are not refunded. Please accept 7 working days to process this request.

Non-returnable, non-refundable goods – All fencing blades break inevitably, unbreakable fencing blades do not exist. In the case of breakage, we will not be held responsible for, unless the customer can provide an evidence of material defect. It is up to the customer to use their blades with proper care.

*Restrictions:
Any clearance items, final sale items, custom sized or stenciled items are ineligible for returns/exchanges unless due to manufacturer defect. Shipping charges are non-refundable. All replica swords and Free Shipping items incur a 10% restocking fee.


Thank you for shopping with us!

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